WP Engine: My Pros and Cons of WP Engine Hosting Wpengine Phone Number
WP Engine is a Managed WordPress Hosting service based in Austin, TX. They was among the (if not the) first business to offer handled hosting services specifically for WordPress. Wpengine Phone Number
While they have a lot of competition in both the basic hosting and handled WordPress hosting verticals, they are still the marketplace leader in numerous methods -and they have broad name recognition and innovative features.
With the development of both self-hosted WordPress and site contractors, the hosting industry has actually ended up being a super-confusing location.
I composed an entire post about WordPress Hosting vs. Web Hosting. But here’s the short version: They all vary in services offered. Some simply have WordPress-trained tech support. Some offer services such as server-side features and staging for WordPress.
Then there’s a different level of handled WordPress Hosting where you are not actually purchasing hosting per se, but rather services to keep your WordPress set up live. Generally, a Managed WordPress Hosting service provides a menu of services tailored to WordPress at a greater rate point, so that the website owner can focus less on speed + security and more on the site material + functionality.
Every rival in the Managed WordPress Hosting has a various offering. And there is no standardized “menu” of choices, however as an entire, they all take on traditional shared Linux hosting offerings and personalized WordPress hosting choices.
In either case, that’s the field where WP Engine plays. It’s complicated, yes, but it’s important to understand before making apples to oranges comparisons.
There are a great deal of WP Engine reviews online, typically with user-generated evaluations based upon anecdotes and individual experience. That’s great but I take a different method. This evaluation will take a look at the pros + cons of WP Engine in the context of all web hosting choices to see who it is a “best fit” for. Wpengine Phone Number
I have actually used WP Engine for numerous tasks given that 2012. I do not use them for my main sites today (see conclusion), but I do have a current client on WP Engine who definitely likes them. Here’s my WP Engine evaluation structured as pros and cons.
Disclosure: I get referral fees from any companies pointed out. All data & viewpoint is based on my experience as a paying customer or specialist to a paying client.
Pros of WP Engine
To start, WP Engine does basically live up to its pitch on its homepage where they promise “sensational speed, powerful security, and best-in-class customer care.” Here is their discount pitch video:
They primarily target websites that are moving from other hosting companies (ie, customers dissatisfied with current hosting).
Here are some of the big advantages that I’ve seen as a customer & consultant to a customer. Wpengine Phone Number
Speed and Performance
There are a lot of variables that go into site speed, but the guideline is that the more intricate your website is, the more intricate the services to speed become.
From the box, WordPress is fairly lean and quick. If you are running a mainly text website with a couple of standard plugins and a few little images, you’ll be great with an economical shared hosting plan from someone like InMotion, HostGator or Bluehost.
However couple of site owners keep their WordPress install lean. There’s generally additional plugins, custom style files, lots of images, widgets, ads, types and more.
All these features combined with good levels of traffic can begin to decrease your WordPress install.
However a slow website doesn’t mean that you require a bigger, much better server. It does suggest that you need to get smarter about speed. Often it’s as simple as getting a more effective server, but often it’s more about caching specific resources in a specific order and optimizing your files. Simply puts, it gets complex.
Envision you are trying to transport a trailer with a pickup. Picture your trailer keeps getting heavier. It’s meaningless to keep grumbling that your truck is not big enough when you may just need to remove the emergency brake, set up a turbocharger, revitalize the transmission fluid and consolidate your load.
The point is that WordPress needs assistance to stay fast as you grow. There are lots of services … but either you or a designer should execute them.
That’s where managed WordPress hosting comes in. WP Engine takes care of (nearly) all speed concerns. They have tailored servers with exceptionally aggressive caching and even more advanced “stack” than a typical web host. They likewise have trained support who will go into your WordPress set up and determine the exact chokepoint to obtain your site moving. Wpengine Phone Number
They don’t even permit caching plugins on their installs due to the fact that they have actually such a customized caching setup.
The interesting thing is that even unoptimized WordPress sets up still succeed on their platform because their platform does the additional work.
Here’s the speed test for one of my clients on WP Engine (who has a bloated style, extra scripts, too many uncompressed images, to name a few things):
Note the Time To First Byte and the Start Render numbers. That measures how rapidly the server returned enough data to start packing the page.
It’s good to have that type of speed right out of the box, and have it remain that way no matter how big or intricate the website gets.
*Keep in mind that the other point here is that if you are obsessed about speed, you can get back at much better numbers with WP Engine than you might get with other services since you are complimentary to focus on speed aspects that you can quickly control like image compression, use of scripts, and so on.
. The last observation on speed, WP Engine not only provides an incorporated CDN, however they likewise offer worldwide data centers in case your audience is primarily in Asia and/or Europe. Wpengine Phone Number
If you are trying to get top speeds without messing with layered caching plugins ” the WP Engine does exactly that.
Customer Support Wpengine Phone Number
Customer support has actually been a core part of WP Engine’s pitch since they were founded. After all, they are really selling more of a service (ie, handled hosting) than an item (ie, hosting). It makes sense for them to place a big focus on support.
Here’s a screenshot from one of my first contacts with support back in 2012:
Take a look at the response|reaction|action} time, that wasn’t an autoresponder either.
Now, the business has grown & altered a lot since then. They went through a stretch where they were getting a great deal of criticism about over-promising on support.
That stated, the hard aspect of consumer support is that a lot of the judgment is anecdotal. Everyone has a story, but you never ever understand if the story is due to the fact that they spoke with the one rockstar-vs-rookie having an awesome-vs-terrible day. Like I point out in every hosting review, the vital part is to see if a business treats support as an investment or a cost.
I prefer to try to find access, systems, and knowledge, all 3 require an investment of loan, time and know-how.
Based upon my recent interactions and research study, they are doing far better striking all three boxes. They keep a variety of support channels (consisting of phone for non-Basic plans). They have a fast, trackable ticketing system and are available all over on the website via chat.
Based on their guide videos and comprehensive knowledgebase, they tick the knowledge box. Every support that I or my client has actually interacted with in fact understood the great workings of WordPress and has actually been able to problem-solve on the fly.
The most excellent (yes, this is anecdotal, but still) experience was a three-way call in between my client, myself and WP Engine during my client’s shift to HTTPS/ SSL. The associate was not just able to get on (and remain on) the phone, but he was able to adeptly assist us “turn the switch” rapidly in addition to taking care of a number of issues (ie, publishing a non-HTTP sitemap and fixing insecure image links) within WordPress for us. Wpengine Phone Number
I make certain that WP Engine still has support issues,especially because their customized platform puts a lot of pressure on quick, available support (as I’ll display in the downsides). However they appear to understand that support is core to their value and do make the needed investment.
WordPress now powers over a quarter of the entire Web. That suggests that it is a prime target for hackers & malware distributors.
However there is nothing naturally insecure about WordPress that is not a problem with all software. WordPress has the advantage of being open-source with a very large neighborhood launching updates & screening vulnerabilities.
If you run your very own WordPress install, the security essentials are relatively simple:
- Keep your install & all your plugins updated
- Only install files from reputable creators
- Run a security plugin to lock down the most common brute force attacks
- Keep a backup for when things go wrong
* Aside, I use JetPack for the last 2. It’s made by & powered by Automattic, the commercial arm of WordPress.
You’ll see that although security on WordPress is simple, the duty is still on you to keep things secure. Much like having a deadbolt does nothing if you do not lock it, keeping your website protected is still ultimately on you.
And like speed & performance, WP Engine generally takes all those best practices and does them for you. They run automated backups to keep whatever off-site & ready to roll back if something happens. Because you technically have an “set up” on their server (instead of an account), they deal with a lot of security concerns internationally on the server level.
WP Engine also works closely with leading security companies on code evaluations in addition to running their own team. They also make the warranty that if you’re hacked, they take care of it totally free.
I personally have never been hacked on my primary/ or secondary websites (knock on wood), however have assisted clients who have actually been. It’s aggravating, laborious & an usually expensive circumstance (even if you are using a service like Sucuri). Having an expert security group take care of your WordPress install is a huge pro in my book. Wpengine Phone Number
Pricing on Value
WP Engine is not low-cost. Their Start-up strategy is $35/mo and includes a single install and just approximately 25,000 visits monthly.
For benchmarking, you can get a powerful, reputable VPS (ie, your very own not-shared server) for the very same cost from InMotion. And if you are just beginning with a single domain, you can get a shared hosting plan from Bluehost for just a couple dollars per month.
Both of which enable more storage & more visits (ie, generally as many as you can handle) than WP Engine. I’ve run sites that have actually had 60k check outs monthly on a shared server. I have actually also run dozens of little WordPress websites off a low expense shared hosting.
But I’ll cover that rates downside in the cons of WP Engine, however here’s the important things.
For some website owners, if you break out WP Engine by total worth & factor in your very own (or your designer’s) time, their rates is remarkable.
Simply running WordPress updates monthly & QA’ing your installation can take around Thirty Minutes on a monthly basis. If your (or your dev’s) services are billed at $50 (or more)/ hour, then that’s WP Engine’s entire monthly cost right there.
If you lose any sees due to downtime from a bad plugin update, then that could be WP Engine’s entire month-to-month fee right there.
If you do a hot-fix (ie, you don’t utilize a staging area) on your PHP code, and knock your website down … then that might be WP Engine’s entire month-to-month fee right there.
Losing visitors due to speed issues or downtime costs lost income.
Additionally, premium security can cost about $16/month minimum. Not to discuss any personal or designer time repairing problems.
Essentially, if your time is better assigned away from technical issues, then WP Engine makes a lot of sense on value. As a handled WordPress hosting service, that’s really their thing. Hosting services are an investment instead of a cost.
And that sort of value-based prices segues into another pro for WP Engine, their focus on their core markets. Wpengine Phone Number
Like I stated at the beginning, WP Engine isn’t for everybody. There are 3 types of consumers that WP Engine seems to be a suitable for. For those 3 types of customers, WP Engine has a strong focus with a lot of tools & focus for each.
From their backend procedure, the first customer type appears to be WordPress developers and designers who want to concentrate on development & style without dealing with hosting maintenance, and have customers who have some spending plan. The designer/dev develops the website straight in WP Engine’s staging environment, launches the website, then hands the site over to their customer.
The designer can assure their customer that WP Engine deals with the hosting, security & speed. There’s little requirement for an ongoing fundamental website upkeep. For this market, WP Engine has interesting tools including staging, git push, site migration and transferable installs.
The 2nd consumer type is the growing site owner who is irritated at having to deal with technical development headaches. They’ve outgrown their shared hosting and need to move to a much better host.
They’re also established enough that they have some budget for handled services. WP Engine has tools like the automated migration tool & consumer support to make that procedure occur. The phone support is an essential element, particularly having the ability to “simply call WP Engine an have them fix it.”
The 3rd client type is a startup site owner that has the spending plan and wants a long-lasting platform that they can grow with. They are comfy finding out WP Engine’s unique backend and plan on releasing a near-complete site simultaneously.
They do not have any prior routines or customizeds brought over from previous hosts or sites. Once again, for this market, WP Engine has the scalable functions, clients, and support that they can make pledges and offer support to win & keep this type of client.
With these kinds of customers, WP Engine knows how & where they are originating from, many of the enhancements they make are concentrated on these markets (ie, the Git push performance), instead of mass-market improvements like knowledge-bases, user-friendly backend, etc.
This advantage is similar to WP Engine’s market focus, however it’s really worth calling out in this review revision. Wpengine Phone Number
WP Engine excels not just on current functions however also on developing brand-new, cutting-edge hosting functions. Every variation of WordPress 4 has rolled out new developer features that WP Engine has been able to integrate.
Even general web advancement finest practices have actually changed significantly since I began observing the industry *. WP Engine has actually developed tools to match.
* I’m an SEO/ marketer by trade. I understand adequate web development to integrate finest practices into execution & projects with developers.
Here’s a screenshot of WP Engine’s Git Push setup that has been around for more than 2 years.
Even for non-developers like me, WP Engine has one-click staging areas to allow even DIY siteowners to get away from “cowboy coding” into proper web development best practices.
There are too many other specifics here to name, but in general, WP Engine has a strength in rolling out new, useful hosting features.
Cons of WP Engine
Just like any service, WP Engine is not the very best suitable for everyone. There are lots of WP Engine complaints around the Web. Some are anecdotal. Some are embellishment (ie, SEOs grumbling about dev websites). And lots of stand because they just aren’t a suitable for everybody. For all their awesomeness in some locations, they have some cons which keep them from being a good suitable for some clients. I don’t utilize them for this site since I do not require much of their functions and I’m comfy “putting pieces together” w/ my InMotion VPS setup. Wpengine Phone Number
All that stated, here are a few of the larger image drawbacks of using WP Engine.
Initial and Ongoing Complexity
To attain the speed, security, and scale they promise, WP Engine does things differently. And that distinction can be quite made complex– particularly if you have just enough experience with hosting environments to be dangerous.
Their backend setup has actually improved. It’s cleaner, but it’s still custom. It’s nothing like a standard cPanel hosting backend. Unlike numerous hosting business, they also don’t supply DNS nameservers.
Even if all the features exist, the distinct backend can result in some designers making errors ranging from irritating redirect loops to duplicate content problems to leaving the dev site available to the public or simply not enabling the features you’re buying.
If it weren’t for amazing support, I think they ‘d lose more novice customers than they currently do.
Like numerous custom-made platforms, it makes sense once you overcome the knowing curve. However WP Engine’s onboarding is extremely developer-focused & stays so exception-focused that they never discuss finest practice for the basic user. Wpengine Phone Number
Here is their video on pressing your site live –
I’ve established my share of websites from platforms to custom-made hosts to cPanel hosting sites, however I had to see that video numerous times to make sure I was pointing the right A record/ CNAME to the ideal IP address.
Again, if you are in WP Engine’s core markets, the custom-made backend isn’t going to be a substantial offer (as soon as you surpass the learning curve). But for most, you’ll likely get to discover very first hand about WP Engine’s support team.
However here’s the thing.
WP Engine never ever actually stops being quirky and complex. In their knowledgebase, they have a wide variety of site lists to assist troubleshoot all sorts of concerns.
And ” if you did not setup your DNS exactly how they’ve recommended ” your site could go down at any time.
Again– they have reasons why they do all this. And for the most parts, support will just look after everything.
However, you still don’t get to set & forget your website. Sure, you don’t technically don’t have to enter into the weeds of a server panel. In many hosting cases (ie, a handled VPS), you don’t have to do it anyhow, when you do, the knobs and buttons recognize. Wpengine Phone Number
WP Engine’s proprietary setup cuts both ways in regards to minimizing & increasing complexity.
This con is also connected to WP Engine’s unique setup. In order to run their architecture in addition to possible, all the installs on their platform have to be rather consistent.
They need to have predictable plugins; predictable visitor patterns; foreseeable use cases. Every hosting company has guidelines (or extremely real physical limitations), however WP Engine goes a bit additional to specify exactly what you can and cannot have on your WordPress install in addition to tiered overage rates to prevent seasonal traffic spikes and regional storage use.
They do prohibit specific plugins & admin behavior for excellent factors, however those restrictions restrict adaptability and experimentation if your site might handle it.
For example, Yet Another Associated Post Plugin is a typical plugin. It’s resource extensive, but on smaller websites, it gets the job done well. It’s not enabled on WP Engine. That’s bad or bad always. But it does make WP Engine less versatile and open up to experimentation compared to running a shared or VPS server.
The way their pricing is structured enables less versatility too. It’s a favorable that they will deal with all the traffic you can send out, however it’s also pricey to pay based on a number of sees.
If you are running a big launch; are a seasonal organisation; or simply wish to drive a surge of traffic to your website, you’ll have to aspect extra hosting bills into the mix. That puts a cap on how versatile you want to be with your marketing.
If you are running a lean cached website on a VPS server, you can manage a lot more traffic than WP Engine would enable on an Individual or Organisation. And this point goes further if your website requires lots of plugins for complete performance.
The exact same opts for storage. With WP Engine, you are spending for performance, not for storage. So if you are wanting to utilize a server for media storage … that use case is out.
Additionally, you cannot really do automatic e-mail marketing campaigns from WP Engine. This was something that my customer got called for & ended up having to do an uncomfortable migration to another email provider mid-campaign.
In any case, that point segues into the last con I discovered with WP Engine, their prices based on functions.
Pricing on Features and Usage
With WP Engine, you are generally spending for performance & not needing to think excessive about maintenance, security & speed. If you take a look at WP Engine’s pricing based on the features you’re getting, you really do not get a great deal.
And if you are the type who will consider your site’s health anyway (ie, keeping WordPress updated and normally logging in frequently), you’ll likely be paying for “management” that is superfluous. Wpengine Phone Number
Lots of shared hosting servers can handle the same traffic numbers as WP Engine and cost a portion of the cost. My personal website (working on a shared hosting strategy from HostGator with fundamental caching) handled more than 15,000 visits in a 24 hour duration when a post of mine went viral.
And if you are running a trustworthy VPS, you can certainly manage a lot more for much less.
They are fairly transparent about how they count check outs, however it can still be rather a surprise for “small” site owners how rapidly they can enter the $290 monthly tier.
And as pointed out previously that does not even consist of a number of the functions you do not get with WP Engine’s plans. You cannot run any email from your servers. You have low limits on local storage. Anything above the limitations requires additional expenses & technical application of Amazon cloud services.
And most importantly for me, you are limited on your installs. If you have a couple of side projects or low-traffic test websites, you have to factor those into the rate. You cannot utilize them to spread out the expense of your strategy,especially if you are hitting your visitor cap instead of your install cap.
If you are wanting to spend for hosting: ie, a server that will hold & provide your website files, WP Engine is a costly alternative, specifically compared with other non-managed hosting alternatives.
Like any service, it’s not about exactly what is best total, but exactly what is best for you based upon your objectives, budget plan, resources & habits.
If you are in exactly what I consider WP Engine’s core markets, they offer a terrific service with a solid item. Their pricing is competitive in the Managed WordPress Hosting area, and they use more features than “WordPress hosting” plans from other hosting brand names. Their feature-set is unmatched for savvy DIYers, WordPress site designers and/or high-traffic websites that do not wish to worry about hosting problems.
If handled hosting is a suitable for you, then go take a look at WP Engine’s strategies here.
They do a 60-day money-back warranty. So do a test set up and see what you consider their backend. Make sure to chat w/ support & sales.
If you’re outgrowing your current host & desire more liberty/ much better prices than WP Engine, check out InMotion Hosting’s VPS choice. I have actually valued their balance of intuitive backend & responsive customer support.
And finally, if you are more confused than ever, go take my WordPress hosting quiz. I put all these elements into a fun, Buzzfeed-esque test to streamline things. Wpengine Phone Number